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Frequently asked questions and further information:
- What information is required for „Minimum capacity utilization“?
Please indicate the cubic meters per shipment. If the volume is not listed in the attachment, please enter the corresponding cubic meters in the "Description" field. Additionally, provide a breakdown of the calculation.
Please note that both the calculation and invoicing must be done on a monthly basis and separately for each contract area. - Form cannot be sent / Thank-you-page is not displayed:
The required fields are marked with an asterisk *, once you have filled them in and selected the required attachment, you can submit your complaint.
Blank required fields are highlighted with the note „This value is required“.
Please note the permitted file formats for the attachments. These are noted in brackets, e.g. for images (.jpg / .png /.bmp).
Your message has been successfully sent, if the thank-you-page „Thank you for your message“ is displayed.
- What attachments are required for a demurrage claim?
For demurrage claims, please attach proof of arrival time and the intended weight note.
Input: Input weight note
Output: Output weight note
Input + Output: Output weight note
- Information on the calculation of demurrage claims:
In your transportation contract you can find information on the calculation of demurrage claims. If you have further questions, please contact your contact person in sales or disposition.
- What information is required for other costs?
Please state the type of costs in the description, e.g. cleaning, and attach a confirmation of the cause. This can be a picture, screenshot of an e-mail, refusal of acceptance or freight loss confirmation, which clearly shows the cause of the costs and can be assigned to the delivery (disposition number). In addition, a document stating the amount and type of costs.
- Loding external / Unloading external:
If the loading location you have commissioned is not one of IPS's sites, please select "External loading " under location. This applies, for example, to transshipment locations, transports from Göttingen (WB), Krefeld (contract processing) or our external warehouses. The same applies to the unloading location, please select “Unloading external” here.
- Subsequent submission of attachments:
You can subsequently submit attachments to ips.complaints@interzero.de specifying the disposition number.
- Not for loads subject to notification:
This complaint process only applies to "green" shipped waste.
- For output transport only: What attachments are required for cancellation claims?
If the cancellation has been sent within 48 hours before the scheduled loading, please attach a screenshot of the cancellation e-mail showing the date and time.
- For output transport only: What attachments are required for freight loss?
If you are notified of a postponement at short notice, please attach a screenshot of the email showing the date and time.
If the truck was rejected on site, please attach the stamped & signed (transport) document as a freight loss confirmation.
- For output transport only: What attachements are required for return or onward tranport?
For transportation costs resulting from return or onward transport, please attach a screenshot of the confirmation e-mail showing the date and time.