Meet the Team: Svenja Kleinschmidt

With ‘Meet the Team’, we would like to give you an insight into our corporate culture and the unique team behind Interzero. We present the professional and personal diversity of our team. Svenja Kleinschmidt is a team leader at Interzero Business Solutions and is highly committed to ensuring that IT processes and infrastructure tasks run smoothly.

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Svenja Kleinschmidt: My name is Svenja Kleinschmidt. I work for Interzero Business Solutions as a team leader in IT Service Operations und Infrastructure. 

What training have you completed?

Svenja Kleinschmidt: I trained as an IT systems electronics technician. I then started answering calls at the service desk and from there I trained and worked my way up to team leader.

What are your main tasks?

Svenja Kleinschmidt: My typical tasks involve speaking with my team members, motivating them and helping them when they encounter challenges. And as I’m a team leader, I also assist my colleagues. That also means opening the ticket system and checking what’s in a ticket. How can we work on it? What can we do better or who can provide support?

What is your biggest strength?

Svenja Kleinschmidt: My colleagues would say about me that I'm tough but warm. I can be very strict, but I also bring a lot of fun into the workplace.

What is your biggest challenge?

Svenja Kleinschmidt: The issues we deal with range from small things, such as a defective mouse, to a server being down or a message from the data centre. 

What are you most proud of in your job?

Svenja Kleinschmidt: I'm particularly proud that, with the help of our IT infrastructure, we’re able to support our employees and colleague in recycling more effectively. That we can promote sustainability. And, of course, that we can also help to better protect the environment.